Automation

Automation that powers your teams
and drives growth.

We automate the work that drains your teams, across sales, HR, finance, operations and customer service, so your people spend their energy where it creates value. The promise is never the tool. It is always the business result.

Every automation starts with one question: is it worth doing? That is what the AI Readiness Audit answers first.

How we automate

Three levels of automation,
the human always where it matters.

Not everything should run on its own, and not everything needs a human. We match each workflow to the right level, so you keep control where it counts and gain speed everywhere else.

01
Semi-automated

The machine does the work, the human validates the key milestones. For processes where judgment and accountability matter at every critical step.

02
Automated

The human starts it, the machine runs it to completion. For repeatable processes that still need a human to trigger and own them.

03
Industrialized

Fully deployed and running on its own, end to end. For high-volume, stable processes where an autonomous agent can be trusted to operate unattended.

The offers

Five functions,
complete workflows.

Each offer automates complete workflows, not isolated tasks, in the functions where automation delivers the fastest return.

Sales
The pain

Reps spend hours researching accounts, enriching the CRM by hand and writing outreach one email at a time, time taken straight from actual selling.

What we automate

Entire workflows, end to end.

Outbound: deep research on a target company and its key people, automatic detection of their current pains and projects, lead scoring (ranking prospects by how likely they are to buy), enrichment straight into the CRM, then tailored outreach emails ready to send.

Inbound: every incoming lead captured, qualified and routed to the right rep automatically, with follow-ups triggered and the CRM kept up to date on its own.

The result

Reps open every conversation already briefed and equipped, and get their selling time back.

HR
The pain

HR teams lose days to repetitive administration, screening, scheduling, onboarding paperwork, instead of focusing on people.

What we automate

Entire workflows, end to end.

Hiring to onboarding: from CV screening and interview scheduling through to onboarding paperwork and first-day setup, handled automatically.

Employee lifecycle: leave requests, expense handling, document generation and certificates managed without manual back-and-forth, from day one to departure.

The result

Faster hiring, a smoother first day, and far less administrative load on the team.

Finance
The pain

Finance teams lose days to manual invoicing, matching payments to invoices and chasing late payers, with errors that are costly to catch.

What we automate

Entire workflows, end to end.

Invoice to cash: invoicing connected to the ERP, then reconciliation (automatically matching payments received against invoices issued), through to automated payment reminders.

Close and reporting: a faster monthly close, with recurring reports and dashboards built and refreshed automatically, so the numbers are ready when you need them.

The result

A faster monthly close, fewer errors, and a shorter delay between invoice and payment (DSO, the average number of days a company waits to get paid).

Operations and procurement
The pain

Purchase-to-payment runs across tools that do not talk to each other, the ERP, billing, bank and supplier portals, leaving teams to bridge the gaps by hand.

What we automate

Entire workflows, end to end. One example: the purchase-to-payment cycle orchestrated across all these systems, with automatic three-way matching (invoice, purchase order and receipt checked against each other) and the exceptions the native ERP cannot handle on its own. Supplier and approval workflows follow the same logic.

The result

A connected procure-to-pay flow, fewer manual handoffs, and control kept over every exception.

Customer service
The pain

Teams drown in repetitive requests, order status, billing, opening hours, while complex cases that need a human wait in the same queue.

What we automate

Entire workflows, end to end. One example: each incoming request automatically routed to the right team by intent and priority, repetitive questions answered without a human, and tickets pre-qualified with a draft reply before an agent picks them up. Knowledge retrieval and response drafting follow the same logic.

The result

Response time from hours to minutes, the team refocused on the cases that actually need them, and the human kept in the loop where it matters.

What the numbers show

The payback
is measurable.

These figures come from industry research, not from Leiven engagements. They show what automation delivers when the foundations are right, which is exactly what the AI Readiness Audit checks first.

Up to 77% lift

in lead-generation return, where lead scoring is automated.Industry vendor study.

14 to 22 hours saved

per new hire, with automated onboarding.Industry reporting, 2026.

15 to 30 days off DSO

within 90 days, with automated accounts receivable.Industry research, 2026.

40% or more of customer requests

resolved without a human, with AI triage and deflection.Industry case studies, 2026.

How it starts

Every automation
starts with the audit.

We never automate blind. Before any build, the AI Readiness Audit checks that your data, your processes and the business case are solid, and ranks the opportunities by payback. It is the difference between automation that delivers and automation that disappoints.

Who it's for

Built for the teams
who run the business.

Automation pays back fastest where the daily work happens. These offers are built for the people who feel the load, and those who decide to lift it.

Business
teams

Sales, HR, finance, operations and customer service leaders who want their people focused on high-value work, not manual tasks.

IT, data and
digital leaders

The people who make sure automation runs on solid foundations and fits the wider system.

CEOs and
executive sponsors

Looking for measurable gains in productivity and growth, with the human kept at the centre.

Give your teams the edge, with automation and AI.

See where automation can lift your performance, and start on solid ground with an AI Readiness Audit.

A short, no-pressure conversation to see if and where automation fits.

Operated by Leiven Lab.